Privacy Policy

KPM Exercise Physiology https://kpmexercise.com.au/ Effective Date: September 14, 2026

Welcome to KPM Exercise Physiology ("we," "us," or "our"). This policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

If you have any questions or concerns about how we handle your information, please contact us using the details in section 11.

When you make an enquiry through our website or submit a Meta (Facebook or Instagram) Lead Gen Form, we collect your contact details, such as your name, email address, and phone number, along with any information you choose to share about the services you're interested in.

We may also collect:

● Marketing information: your email address and communication preferences, if you sign up for our newsletter or promotions.

● Technical information: your IP address, browser type, device type, and how you use our website, collected automatically or through cookies.

As an exercise physiology provider, we may collect health information as part of delivering our services. This can include your medical history, details of injuries or conditions, referrals from your doctor or another health professional, and information relevant to planning your treatment or exercise program.

We only collect health information with your consent, and we only use it to assess your needs, plan your care, and deliver safe and appropriate services. We do not share this information outside KPM without your permission, except where the law requires it.

We use the information we collect to:

● Respond to your enquiries and provide our services

● Plan and deliver safe, appropriate care

● Improve our website and how we communicate with you

● Send you marketing updates, if you've opted in

● Understand how people use our website

● Keep our website and systems secure

● Meet our legal obligations

We use cookies and similar technologies to understand how visitors use our website. Cookies are small files stored on your device by your browser.

The types of cookies we use include:

● Essential cookies: needed for the website to work properly

● Preference cookies: remember your settings

● Analytics cookies: help us understand how the website is used

● Marketing cookies: help us show you relevant advertising

You can set your browser to refuse cookies, though some parts of the website may not work as intended if you do.

We work with a small number of trusted providers to run our website and services:

● Google: We use Google Analytics to understand website traffic and Google Ads to advertise our services. Google's privacy policy is available at https://policies.google.com/privacy

● Meta (Facebook and Instagram): We use Meta Lead Gen Forms and the Meta Pixel to run advertising and collect enquiries directly through Facebook and Instagram. When you submit your details through one of these forms, Meta shares that information with us so we can follow up on your enquiry. Meta's privacy policy is available at https://www.facebook.com/privacy/explanation

● Email marketing: We use an email platform to send newsletters and promotional emails, which may track whether emails are opened or clicked.

When you submit your details through a Meta Lead Gen Form on Facebook or Instagram, that information is stored on Meta's servers before it's passed on to us. Meta stores this data across multiple secure data centres, keeps backup copies to prevent data loss, and restricts access so that only KPM, as the advertiser, can retrieve it.

Under the Australian Privacy Principles, you can:

● Ask for access to the personal information we hold about you

● Ask us to correct information that's inaccurate, out of date, or incomplete

● Opt out of receiving marketing communications from us at any time

● Withdraw your consent to us collecting or using your information, where we rely on your consent

● Make a complaint if you believe we've mishandled your personal information

To exercise any of these rights, or to make a complaint, contact us at kelvin@kpmexercise.com.au. We'll respond within a reasonable timeframe. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

KPM provides exercise physiology and training services to children, and we understand that parents, guardians, and children may contact us about these services.

Where we collect personal or health information about a child, we obtain appropriate consent from the child and/or their parent or guardian, depending on the child's age, maturity, and circumstances. If you're a parent or guardian and have questions about information we hold about your child, please contact us using the details in section 11.

We may update this policy from time to time to reflect changes in our practices or for legal or operational reasons. We'll let you know about any material changes by:

● Posting the updated policy on this page with a new effective date

● Emailing you, if you have an account with us

● Displaying a notice on our website

We encourage you to check this page periodically.

If you have any questions about this policy or how we handle your information, contact us:

Email: kelvin@kpmexercise.com.au Website: https://kpmexercise.com.au/

We'll do our best to resolve your concerns promptly and fairly.